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Customer Support


Context Help

If you feel lost inside our Control Panel, the very first thing you should do is press the Help button, which is present on each page. A context menu will show up. It contains elaborate info about all the actions that you can perform on that particular page. Each pop-up menu opens on the same page so that you can quickly get back to your work.

Video Tutorials

We have a vast range of educational video clips illustrating how to work with our hosting Control Panel. They're shot for those of you who would like to see how things are being done rather than only reading articles. Thus, anyone can swiftly get to know our Control Panel by simply watching our step-by-step tutorial videos.

F.A.Q.

If you can't find the solution you searching for, have a peek at our extensive Frequently Asked Questions database, which includes questions asked by actual people and provides practical solutions. We periodically "revamp" our Frequently Asked Questions section with new questions & answers in order to embrace all the new additions and innovations related to our web hosting platform.

Ticketing System

If you still can't find the solution you searching for in the FAQ database either, you can contact our fantastic team of support engineers available 24-7-365 and eager to assist you with any issue. Each trouble ticket you open will be responded to in less than 60 minutes (the average ticket response time being only 20 mins), so you won't have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 290660

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com